City of Salina Water Department

Need help understanding your bill? Is there a water or sewer emergency that you need to report? For all of your customer service needs, we are here to help you.

Customer Service

To Start, Stop or Transfer your water service, please call:

Phone: 785-309-5740

Lobby Hours: 8 AM - 5 PM, Monday through Friday, except holidays

Services Include:

• Questions about your account
• Questions about your bill
• Request water service
• Water/sewer new account fees
• Water/sewer rate information
• Bill adjustments
• Water FAQ's

Water and Wastewater Emergencies

Phone: 785-826-7305

To report the following water and sewer emergencies:

• Main breaks
• Fire hydrant leaks
• Stopped sewers
• Request meter leak repairs
• Emergency water turn-offs